About Us
Why Buffie.?
We thought you'd never ask...
Buffie. was founded by Beth, a working mum based in Sydney, Australia. Forever wanting a cosmetic case that was easy to clean, sustainable but did not compromise on style, so we created the Buffie. Bag.
We founded this company committed to providing women everywhere with a sustainable cosmetic storage solution. We are focused on product sustainability, sourcing durable materials from ethical suppliers while producing a quality product that empowers women everywhere to shop ethically at an affordable price.
Created with the intention to give women a machine washable option of cosmetic bags and help cut down on wasted beauty products and replaceable cosmetic bags, the Buffie. Bag wants to be your new forever best friend - makeup spills be damned!
We hope you love her just as much as we do...
Shipping and Delivery Information
- How long will my order take?
Unless there are restrictions and delays due to COVID the following applies.
All items are dispatched from our Sydney warehouse within 2 business days. Remote parts of Australia can take up to a week for delivery but capital cities are usually within 2-3 days of order.
- Delivery timelines
Buffie will deliver your item with tracking. Australia Post will leave your parcel at your nominated address only if the courier deems it a safe spot to do so.
Australia Post will take your parcel back to the post office if there is not a safe spot to leave your parcel. If you do not wish for the courier to leave your parcel unattended, you must email us to inform us by emailing us once you place your order. Buffie. Bags will not be responsible for any missing parcels from your nominated address if there is proof of delivery it was delivered to the correct address.
All our deliveries are carried out with a proof of delivery image and scan.
Returns And Refunds Policy
If for any reason you are not completely satisfied with your Buffie purchase we offer we will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at info@buffie.com.au within that time if you are not satisfied with your purchase so that we can resolve any issues.
We recommend that you return the product via Registered Post and that you pre pay all postage.
To organise a return, please shoot an email to our customer service team at info@buffie.com.au
FAQ's
Why Buffie Bag?
We are Australias favourite sustainable and stylish cosmetic bag. We are proud to have received multiple 5 star ratings on Google for Buffie. We also hate cleaning cosmetic bags and HATE plastic - and we know you do too. We were dissatisfied with the lack of sustainable cosmetic bags that we had to manually clean. SO thats why we created a stylish machine washable cosmetic bag that will be your best friend for years.
How do I clean my Buffie Bag?
When Buffie gets dirty, throw me in to a bra bag and straight into the wash - then hang me out to dry baby and Im good to go baby.
Can I tumble dry Buffie?
No. Please only and hang to dry inside out. The Buffie Bag dries super quickly within two hours.
Is the Buffie Bag made from ethically and sustainable sourced materials?
Yes, and we wouldn't have it any other way. We use organically sourced organic cotton terry material and recycled plastic interior lining and zippers. We care deeply about the environment and believe un-recycled plastic is the devil...
Do you offer a warranty?
Yes of course! If you are not happy with Buffie Bag for whatever reason you can return her to us for a full refund or exchange. Our postage bags can be repurposed for your return and we can organise a shipping label at no cost to you if requested at info@buffie.com.au
How long will my order take?
All orders are dispatched from our Sydney warehouse within 2 business days. Remote parts of Australia can take up to a week for delivery but capital cities are usually within 2-3 days of order.
Delivery timelines
Buffie will be delivered to you by Australia Post. Australia Post will leave your parcel at your nominated address only if the courier deems it a safe spot to do so.
Should you be busy with other fun things and not at home, Australia Post will leave Buffie in a safe spot. If you do not wish for Australia Post to leave your parcel unattended, please edit your delivery instructions. Buffie will not be responsible for any missing parcels from your nominated address if there is proof of delivery it was delivered to the correct address.